The return conditions are an integral part of the general terms and conditions and effective as of January 1, 2010. They can be adapted at any time in accordance with changed market conditions. Please comply with the following conditions in order to warrant a smooth, timely, and transparent processing of the return of material for both parties. Returns can only be processed, if you have notified us of the return in advance and if it has been checked and approved by us. Therefore, please contact your representative, so that they can provide you with a return authorization number. Unannounced material returns or material that arrives at our facility without a return authorization number cannot be allocated and therefore cannot be processed. These shipments are returned to the sender freight collect.
We generally only accept returned material that meets the following requirements:
We do not accept returns for:
The material and packaging are checked by the Incoming Goods Inspection Department of MENNEKES Elektrotechnik GmbH & Co. KG.
MENNEKES Elektrotechnik GmbH
- Retourenannahme -
Siegener Str. 3 - 5
Please summarise equal part numbers and send them to us.
If you are returning more than one pallet of material, please coordinate a delivery date in advance.
Returned material should always be shipped "delivery duty paid (DDP)". Our return authorization is valid for 4 weeks (plus ship time/the shipping date applies). Please contact us again, if return the merchandise after such date. The return authorization number must be marked on the merchandise in a clearly visible manner.
Credits are generally generated in accordance with the invoiced price and any applicable discount or other concessions. Any shipping, customs, or other costs are either debited subsequently or subtracted from the credit amount. The value of the credit is limited to 80% of the merchandise net value at the most. We can subtract from this amount the expenses for new packaging - credit value 70% of the material net value - or for unannounced returns or not listed return authorization number. We reserve the right to charge an additional processing fee, which shall be coordinated with you, if applicable, and which depends on the condition of the returned material.