MENNEKES

FAQ

Question & Answers

How do I get technical documents?

Most technical documents can be downloaded from our homepage. 
You can download various certificates, including the DIN ISO certificates by clicking the hyperlinks below:

  • Quality management
  • Environmental management
  • Energy management
  • VDE test certificate
  • REACH certificate

All of the other technical documents are available as follows:

  • In the search field on the start page, enter the part number of the product
  • Another window opens displaying the respective part number
  • Click on the product
  • You can select and download the corresponding document from this page
  • In addition, relevant files are also available directly on the website of the respective wholesaler

All other certificates, approvals, data and/or certifications are available on request at vi@MENNEKES.de

How do I order products from MENNEKES?

MENNEKES uses a multistage distribution channel for selling products.

  • Purchase as end customer: through an electrical installation specialist of your choice
  • Purchase as electrical specialist: through an electrical wholesaler of your choice
  • Purchase as electrical wholesaler: online using EDI; in exceptional cases by e-mail to vi@MENNEKES.de or by fax to +49 2723 41-300
  • As end customer, please contact your wholesaler for inventory inquiries
  • Please send order changes / cancellation requests to vi@MENNEKES.de stating order no., part no. and order date
  • Orders are placed in compliance with our General Terms and Conditions

 

What does PCS mean?

PCS stands for Pilot Contact Switch. This is a switch inside the socket that is operated by inserting and pulling out the plug. The switch can be used with additional components to allow electrical interlocking of the sockets.

What is the procedure for returning products?

Please contact us directly at VI@MENNEKES.de concerning your return request.
We need the information below to verify your request:

  • Part number
  • Quantity
  • Reference number (delivery note number or invoice number)
  • Reason for return

Provided a return is possible, we will send you a return number and any further information concerning your return shipment. After examining your return shipment, you will be credited for the product price according to the terms and conditions of returns.