MENNEKES

FAQ

Question & Answers

In which colours are energy bollards available from MENNEKES?

Our energy bollards are available in all RAL colours.

Does MENNEKES offer earth cable transition boxes with three outlets?

Yes. Various versions of self-sealing grommets are included in the scope of delivery.

Where can I find my MENNEKES contact?

You can find your MENNEKES contact at national contact persons. Simply choose your region - the right contacts for technical service, project support, offers and orders will then be displayed (including telephone number and email address). More information

How can I receive STEP files?

On some product detail pages, we are offering STEP files for download on some products. For the remaining products, STEP files are available on request.

Can we procure products directly from MENNEKES?

MENNEKES uses a three-stage distribution channel for selling products. MENNEKES products can be procured from our trade partners and electrical wholesalers. Please find trade partners near you here.

Can I make changes to the receptacle combination or extend it?

Making a modification to the receptacle combination will make you the manufacturer of the product and you will have to assume full liability for the product.

Can I order partially wired receptacle combinations from MENNNEKES?

We are offering fully wired receptacle combinations in compliance with IEC 61439. The party completing a partially wired receptacle combination becomes the manufacturer who is thus under obligation to test the receptacle combination in accordance with IEC 61439.

Where do you fasten the protective inlet caps?

The protective caps are fastened below the fastening screw of panel-mounted inlets. Some devices have a designated fastening hole. 

What to do in case of complaints?

For the complaint service we need the following information:

  • Please contact the internal sales staff in case of complaints: regional contact for ordering
  • Describe the defect of the delivery or product (with production code of the devices and best with photos of the damage) in as much detail as possible.
  • Required information for complaints processing:
    • reference data (source of supply) of the original order 
    • MENNEKES part number incl. quantity 
    • MENNEKES delivery note and / or
    • MENNEKES invoice number
  • For returns in the course of complaints, please always state the assigned complaint number
  • Please note the distribution channel of the original purchase
  • Please note our reference to warranty in our terms and conditions

 

Which flush-mounted socket is suitable for my concealed receptacle?

This is a question of whether the socket is installed in a wall raceway or directly in the wall.
For the relevant wall-mounted receptacle you can find a product group in the main catalogue of MENNEKES. Information on the correct type of receptacle is included for each flush-mounted socket displayed in the catalogue, including any additional comments.
The flush-mounted sockets for concealed receptacles (40369) in combination with the corresponding flange (40102) are suitable for the indicated product group.